OUR SERVICES
On-demand Support. Fractional Billing. No Full-time commitment.
Brand & Content
In fashion and beauty, your feed is your storefront. We manage your social presence from strategy to scheduling — ensuring every post reflects your brand identity and speaks directly to the audience you want to attract, engage, and convert.
Our Approach
We build content calendars grounded in your brand voice, seasonal launches, and business goals. Every caption, creative direction, and posting cadence is intentional — backed by strategy, not guesswork — so your presence grows with purpose.
What Sets Us Apart
- Brand-First: Your content looks and sounds like you — not a template.
- Full-Service: Strategy, content creation, scheduling, and reporting — all handled.
- Community-Driven: We engage your audience so the relationship doesn't stop at the post.
What's Included
- Content strategy & monthly planning
- Graphic direction & caption writing
- Scheduling & platform management
- Hashtag research & optimization
- Engagement monitoring & performance reporting
Email & Retention
Email remains one of the highest-converting channels in fashion and beauty retail — when it's executed with precision. From campaign setup and deployment to automated retargeting flows, we keep your brand in the inbox and your customers coming back.
Our Approach
We handle everything from template configuration and list segmentation to scheduling and send management. For retargeting, we build and maintain automated flows — abandoned cart, browse recovery, post-purchase — that generate revenue on autopilot, while your team focuses on the collection.
What Sets Us Apart
- End-to-End Execution: Setup, design placement, copy, and deployment — you review, we deliver.
- Automation First: Flows built to convert while you sleep, not just one-off sends.
- Platform Fluent: Klaviyo, Mailchimp, and beyond — we work in your stack.
What's Included
- Campaign strategy & calendar planning
- Template setup & content placement
- List segmentation & A/B testing
- Automated flows (welcome, abandoned cart, post-purchase)
- Pre-send QA, scheduling & deployment
- Performance reporting
Store & Supply Chain
A great product line means nothing if the operation behind it is fragmented. We step into your e-commerce back end and manage the day-to-day — from store maintenance and order processing to purchase order entry and vendor coordination — so your storefront runs cleanly and your supply chain stays on track.
Our Approach
We embed directly into your platform — Shopify, NetSuite, Stocky, and more — handling operational tasks with accuracy, consistency, and a systems mindset. We also document processes as we go, so your operations get more structured over time, not less.
What Sets Us Apart
- Ops-Minded: We don't just execute tasks — we flag inefficiencies and improve the process as we go.
- Platform Agnostic: We work in your tools without a steep ramp-up time.
- Error-Intolerant: PO entry, inventory reconciliation, and order processing handled with zero-tolerance for mistakes.
What's Included
- Shopify store management & updates
- Purchase order entry & tracking
- Order processing & fulfillment coordination
- Inventory management & reconciliation
- Vendor & supplier communication
- SOP documentation
Client Experience
In fashion and beauty, the customer relationship is the brand. We manage client communications with professionalism and care — ensuring every touchpoint builds trust, satisfaction, and long-term loyalty.
Our Approach
We operate as a seamless extension of your team, handling inquiries, order issues, and returns across email, chat, and social DMs — all in your brand voice. We build response playbooks and escalation protocols so quality stays consistent regardless of volume or season.
What Sets Us Apart
- Brand-Voice Matched: Customers interact with your brand — not a generic support team.
- 30+ Years of Excellence: Deep experience backs every client interaction we manage.
- Process-Driven: Documented playbooks ensure consistency that doesn't depend on one person.
What's Included
- Email & chat inbox management
- Order issues & returns handling
- Social media DM responses
- Response template & escalation SOP development
- Helpdesk platform management (Gorgias, Zendesk & more)
Digital Presence
Your website is the digital flagship of your brand. We design and build clean, conversion-focused sites for fashion and beauty businesses — crafted to reflect your aesthetic and built to perform from launch day through every season after.
Our Approach
We work in Shopify, Squarespace, WordPress, and custom builds — designing with your brand identity and customer journey at the center. Every decision, from layout to load speed, is made with your buyer in mind.
What Sets Us Apart
- E-Commerce Fluent: We understand how fashion stores convert — not just how to make them look good.
- Brand-Aligned: No generic themes. Design decisions are rooted in your visual identity.
- Long-Term Partner: We're here for launch day and every update that follows.
What's Included
- Website design & branding alignment
- Shopify, Squarespace & WordPress development
- Landing page & collection page builds
- Mobile optimization & speed improvements
- Custom code & theme modifications
- Ongoing site maintenance & updates
Catalog & Inventory
A clean, well-structured catalog is essential to selling fashion and beauty online. We organize and maintain your product listings and inventory categories so your storefront always reflects your collection accurately — and sells it effectively.
Our Approach
We take your product data and build out listings with accurate specs, optimized descriptions, proper categorization, and structured variants — executed inside your platform and to your brand standards. From a single drop to a full seasonal upload, we handle it with precision.
What Sets Us Apart
- Retail-Ready: We understand fashion product structures — sizes, colorways, variants, collections.
- Scale-Capable: 10 SKUs or 10,000 — we have the process to handle it efficiently.
- SEO-Aware: Titles and descriptions written for discoverability, not just data entry.
What's Included
- Product data entry & upload
- Title, description & tag writing
- Image upload & alt text
- Category, variant & metafield configuration
- Inventory category management
- Ongoing catalog maintenance
Back-Office Support
The behind-the-scenes work that keeps a business running shouldn't be the work that slows it down. We provide reliable administrative, data, and financial support — tailored to your operational needs — so your team stays focused on what moves the business forward.
Our Approach
We integrate into your existing tools and workflows — QuickBooks, Google Sheets, your ERP — and handle data entry, recordkeeping, and bookkeeping tasks with accuracy and consistency. We document processes as we go so nothing is locked inside one person's head.
What Sets Us Apart
- Tailored Scope: Support structured around your actual operational needs — not a generic task list.
- Accuracy Above All: We double-check our work so you don't have to.
- Confidentiality First: Sensitive financial and business data handled with full discretion.
What's Included
- Transaction recording & monthly reconciliation
- Expense tracking & categorization
- Accounts payable & receivable management
- Data entry & database management
- File & records organization
- Ad hoc administrative support
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